In today’s fast-paced business climate, few things are more frustrating than experiencing a technical issue with a business-critical device. When a printer is down, your warehouse and production grind to a halt. With each passing second the pressure is on to identify and correct the issue as quickly as possible.

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Peace of mind is on the way. The DiagTool from TSC Auto ID is one of the most powerful tools on the market for troubleshooting problems with your thermal barcode label printers. It’s easy to use, and can quickly identify errors with your software, drivers or hardware. It can even diagnose end-user errors.

What is the DiagTool?

The DiagTool is our Windows-based utility program that can be used to explore and configure your TSC printer. With the help of the DiagTool, you will be able to quickly and remotely troubleshoot and resolve any issues you may be experiencing.

The great thing about the DiagTool is that there’s no install or log-in required. It is only 1 megabyte in size, downloads within 30 seconds, and easily opens on your computer, allowing you to see what’s going on. It really is that simple and easy to use.

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After the DiagTool is downloaded, you have access to a full range of diagnostics right at your fingertips. From simple features such as print speed, print darkness, paper size, to more advanced settings such as printer status can be easily viewed.

Printer Configuration

Select Search automatically for updated driver software. Select Update Driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Reinstall the device driver. In the search box on the taskbar, enter device manager, then select Device Manager. Use the selection tool below to help identify the correct printer for your application or simply contact Printronix Auto ID. We also recommend contacting a local Partner for help in choosing the right printer for your unique requirements.

• Driver: Windows 10, 32-bit. Windows 10, 64-bit. 22.20.0 Latest: 1/12/2021: Intel® PROSet/Wireless Software and Drivers for Windows 7. This download record installs Intel® PROSet/Wireless WiFi Software 21.40.5 including driver for Windows 7. Driver version may differ depending on the wireless adapter installed. Driver: Windows 7, 32-bit.
• Microsoft WHQL certified to work with Windows Server 2019 x64, Server 2012 R2 x64, Windows 10 Client 1903 x86, Windows 10 Client 1903 x64, Windows 8.1 x86, Windows 8.1 Client x64, Windows 7 x86, and Windows 7 x64.
• Windows 10 64 bit, Windows 10, Windows 8.1 64 bit, Windows 8.1, Windows 8 64 bit, Windows 8, Windows 7 64 bit, Windows 7, Windows Vista 64 bit, Windows Vista.

On the primary screen, you’ll see Printer Configuration which gives you access to a variety of functions. The Set Printer Functions helps with things like Ethernet setup, printer resets, and factory defaults.

Printer Status

The printer status screen allows you to view errors such as a paper jam, ribbon encoder error or even an out of paper alert.

Bitmap Font Manager

Another helpful feature is the Bitmap Font Manager. This feature allows you to select and encode a specific font.

How Our Tech Support Team Uses the DiagTool

There are three main reasons why the DiagTool is extremely important for tech support:

• We can diagnose errors or control the printer remotely, making it much easier for us to resolve your printer issues within a short amount of time.
• It is a user-friendly tool for identifying errors in printer settings and viewing printer status.
• We can reduce miscommunication errors when talking with our customers.

How to Get the DiagTool

If you are already familiar with TSC Printers and the DiagTool, you can download it by clicking on the Support and Downloads menu from the home page. You can find instructions for using the DiagTool in your printer’s User Manual. If you can’t locate your manual, you can download a new one from the Support and Download section of the TSC printers website.

If you would like assistance, you can contact TSC’s tech support team. With your permission, we will take control of your printer, download the correct DiagTool for your business and help you quickly identify and resolve any issues.

Steps to Download the DiagTool

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Note: There may be more than one version of the DiagTool listed for your specific printer. If you are unsure of which one to use contact our tech support team.

We’re Here to Help

If you have any problems, don’t hesitate to contact one of our global tech support teams.